Warranty Policy

At Techno Solutions, we provide warranty support to ensure a reliable and transparent post-purchase experience for our customers across India.

1. Warranty Provider

Warranty for products purchased from www.ejeasstore.com is provided by Techno Solutions (authorized reseller in India) and is serviced within India.

We are not the global manufacturer; however, we facilitate warranty service as per our authorized distribution and support agreements.

2. Warranty Period

  • Duration: 12 Months (1 Year)

  • Start Date: From the date mentioned on the original purchase invoice

3. Warranty Coverage

This limited warranty covers manufacturing and functional defects under normal usage conditions, including:

  • Internal component failures (battery, motherboard, connectivity issues)

  • Device malfunction during standard usage as per product guidelines

Warranty is applicable only when the product is used according to manufacturer instructions.

4. Warranty Exclusions

This warranty does not cover:

  • Physical damage (drops, impact, cracks, breakage)

  • Water/liquid damage beyond rated protection

  • Unauthorized repair, modification, or tampering

  • Normal wear and tear

  • Accessories (unless defective at the time of delivery)

  • Loss or theft of the product

5. Eligibility Requirements

To qualify for warranty service:

  • Product must be purchased from www.ejeasstore.com or verified sales channels of Techno Solutions

  • A valid purchase invoice or order confirmation is required

  • Products purchased from unauthorized sellers are not eligible

6. Warranty Claim Process

To initiate a warranty claim:

  1. Contact us at support@ejeasstore.com or WhatsApp +91 95605 20500

  2. Provide your order number, invoice, and issue details

  3. Our team will guide you through troubleshooting or return instructions

Shipping Terms:

  • Customers are responsible for shipping the product to our service center

  • Techno Solutions covers return shipping after service completion

Do not send any product without prior approval.

7. Service Address

Techno Solutions
House No. 18/79, Sarai Man Singh
Agra Road, Aligarh
Uttar Pradesh – 202001
India

8. Resolution Timeline

  • Inspection: 2–3 business days

  • Repair/Replacement: 5–7 business days

  • Total Turnaround Time: Approximately 10–15 business days

Timelines may vary depending on product condition and parts availability.

9. Repair or Replacement

  • Defective products may be repaired or replaced at our discretion

  • Replacement may be with the same or equivalent model, subject to availability

10. Limitation of Liability

Techno Solutions shall not be liable for any indirect, incidental, or consequential damages arising from product use or inability to use the product.

11. Governing Law

This policy is governed by the laws of India.

12. Business Information

Legal Name: Veena Mishra
Trade Name: Techno Solutions
Business Type: Proprietorship
GSTIN: 09AFEPM7930E1ZE

Registered Address:
Techno Solutions
House No. 18/79, Sarai Man Singh
Agra Road, Aligarh
Uttar Pradesh – 202001
India

13. Contact Support

Phone: +91 95605 20500
Email: support@ejeasstore.com

(Monday to Saturday, 10:00 AM – 6:00 PM IST)

14. Business Disclosure

Techno Solutions operates www.ejeasstore.com as an independent retailer in India.

We are an authorized reseller of EJEAS products in India, and all products sold are genuine. We are not the official global brand owner or manufacturer.