Warranty Policy

At Techno Solutions, we provide warranty support to ensure a reliable and transparent post-purchase experience for our customers across India.

1. Warranty Provider

Warranty for products purchased from www.ejeasstore.com is provided by Techno Solutions, an authorized reseller of EJEAS products in India, and is serviced within India.

We are not the global manufacturer; we facilitate seller warranty service for products sold through our store under our authorized reseller agreement with Shenzhen EJEAS Intelligent Technology Co., Ltd.

2. Warranty Period

  • Duration: 12 Months (1 Year)
  • Start Date: From the date mentioned on the original purchase invoice

3. Warranty Coverage

This limited warranty covers manufacturing and functional defects under normal usage conditions, including:

  • Internal component failures (battery, motherboard, connectivity issues)
  • Device malfunction during standard usage as per product guidelines

Warranty is applicable only when the product is used according to manufacturer instructions.

4. Warranty Exclusions

This warranty does not cover:

  • Physical damage (drops, impact, cracks, breakage)
  • Water/liquid damage beyond rated protection
  • Unauthorized repair, modification, or tampering
  • Normal wear and tear
  • Accessories (unless defective at the time of delivery)
  • Loss or theft of the product

5. Eligibility Requirements

To qualify for warranty service:

  • Product must be purchased from www.ejeasstore.com or verified sales channels of Techno Solutions
  • A valid purchase invoice or order confirmation is required
  • Products purchased from unauthorized sellers are not eligible

6. Warranty Claim Process

To initiate a warranty claim:

  1. Contact us at support@ejeasstore.com or WhatsApp +91 95605 20500
  2. Provide your order number, invoice, and a description of the issue (photos or short video help us troubleshoot faster)
  3. Our India support team will guide you through troubleshooting first
  4. If a return is required, we will share a return shipping address and a return authorization reference

Shipping terms:

  • For approved returns, customers ship the product to the return address provided by our support team
  • Techno Solutions covers return shipping after the warranty service is completed
  • Do not send any product without prior approval and a return reference number

7. Resolution Timeline

  • Inspection: 2–3 business days after we receive the product
  • Repair / Replacement: 5–7 business days
  • Total turnaround: Approximately 10–15 business days

Timelines may vary depending on product condition and parts availability.

8. Repair or Replacement

  • Defective products may be repaired or replaced at our discretion
  • Replacement may be with the same or an equivalent model, subject to availability

9. Limitation of Liability

Techno Solutions shall not be liable for any indirect, incidental, or consequential damages arising from product use or inability to use the product.

10. Governing Law

This policy is governed by the laws of India.

11. Business Information

Legal Name: Veena Mishra
Trade Name: Techno Solutions
Business Type: Proprietorship
GSTIN: 09AFEPM7930E1ZE
EJEAS Trademark No.: 87017062 (authorized reseller, valid 25 Feb 2026 – 25 Feb 2031)

Registered Address:
Techno Solutions
House No. 18/79, Sarai Man Singh
Agra Road, Aligarh
Uttar Pradesh – 202001, India

This is our registered business address for correspondence. We do not operate a walk-in service centre β€” all warranty service is coordinated through our support team. Please do not ship products to this address without a return authorization reference.

12. Contact Support

Phone / WhatsApp: +91 95605 20500
Email: support@ejeasstore.com
Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

13. Business Disclosure

Techno Solutions operates www.ejeasstore.com as an authorized reseller of EJEAS products in India under brand authorization from Shenzhen EJEAS Intelligent Technology Co., Ltd. (EJEAS Trademark No. 87017062). All products sold are genuine.

This website is independently operated and is not the official global website of Shenzhen EJEAS Intelligent Technology Co., Ltd.