Refunds & Returns Policy

 At Techno Solutions, we aim to provide a transparent and hassle-free return and refund experience for customers across India. Please read this policy carefully before initiating a return.

1. Return Window

Customers may request a return within 30 days from the date of delivery.
Requests submitted after this period will not be eligible for return or refund.

2. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The product must be unused, undamaged, and in original condition

  • All original packaging, accessories, manuals, and tags must be included

  • A valid order number or proof of purchase is required

Returns that do not meet these conditions may be rejected after inspection.

3. Return Shipping & Charges

Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect product, we will arrange a free return pickup at no cost to you.

Customer-Initiated Returns (Change of Mind)

  • Free return pickup is available for eligible pin codes within India

  • If reverse pickup is unavailable, customers may self-ship the product

  • Courier charges will be reimbursed after verification of the return

Restocking Fees

We do not charge any restocking fees.

4. Return Process

To initiate a return:

  1. Contact us at support@ejeasstore.com or call/WhatsApp +91 95605 20500

  2. Provide your order number and reason for return

  3. Return approval is typically provided within 24 business hours

  4. Pickup or return instructions will be shared after approval

Important: Do not ship any product without prior confirmation from our support team.

5. Non-Returnable Items

The following items are not eligible for return:

  • Products that show signs of use, damage, or tampering

  • Items returned without original packaging or accessories

  • Products damaged due to misuse, improper installation, or handling

  • Clearance, final sale, or special promotional items (if marked as non-returnable)

6. Refunds

Once the returned item is received and inspected (usually within 2 business days):

  • Approved refunds will be processed to the original payment method

  • Please allow up to 5–7 business days for the refund to reflect in your account

If a return is rejected after inspection, the product may be shipped back to the customer.

7. Exchanges

Exchanges are only applicable for:

  • Defective products

  • Damaged items

  • Incorrect items delivered

All exchanges are subject to product availability.

8. Order Cancellation

  • Orders can be cancelled before dispatch

  • Once shipped, cancellation is not possible and will be treated as a return request

9. Policy Scope

This policy applies to orders delivered within India only.

10. Business Information

Legal Name: Veena Mishra
Trade Name: Techno Solutions
Business Type: Proprietorship
GSTIN: 09AFEPM7930E1ZE

Registered Address:
Techno Solutions
House No. 18/79, Sarai Man Singh
Agra Road, Aligarh
Uttar Pradesh – 202001
India

11. Contact Support

Phone: +91 95605 20500
Email: support@ejeasstore.com

(Monday to Saturday, 10:00 AM – 6:00 PM IST)

12. Business Disclosure

Techno Solutions operates www.ejeasstore.com as an independent e-commerce retailer in India.

We are an authorized reseller of EJEAS products in India, and all products sold are genuine. We are not the official global brand owner or manufacturer.